FREQUENTLY ASKED QUESTIONS

 

How does ZOOFF Socks make it possible to easily put my fashionable boots on and take them off?
ZOOFF Socks make it extremely easy to put boots on and take them off. The unique combination of functionality and materials offer a perfectly comfortable entry. ZOOFF Socks will help you slip in and out of your boots without effort.

Where can I purchase ZOOFF Socks?
ZOOFF Socks are now exclusively available on zooffsocks.com. Order you pair of ZOOFF Socks directly in our webshop.

How can I pay for the ZOOFF Socks in the webshop?
Our webshop accepts payment using iDeal, VISA, MasterCard, PayPal or by wire transfer.

What are the delivery rates?
For orders of 2 or more pairs of ZOOFF Socks, delivery within the Netherlands is free. For orders of 1 pair of ZOOFF Socks, we ask for a contribution of only €1.95 towards the delivery costs.

When can I expect to receive the ZOOFF Socks I ordered?
Orders are sent within 2-3 business days in letterbox-sized packages from PostNL.

Do I need to be home to receive my order?
No, we will send your ZOOFF Socks in letterbox-sized packages from PostNL. These fit through your letterbox, which means you don’t have to be home.

I have ordered ZOOFF Socks but have changed my mind. What next?
We know how good the ZOOFF Socks are. There are already many enthusiastic users. In case you have unexpectedly changed your mind, we will refund you the price of the socks if the product has been sent back to us within 14 days of the delivery. Go to the Cancellation Form page for a complete description of the conditions and to apply for a cancellation.

My pair of ZOOFF Socks is defective or damaged. Do I qualify for the warranty?
We guarantee the reliability and usability of our product for the 6 months following delivery. Go to the Warranty Form page for a complete description of the warranty conditions.

I have a complaint. What should I do?
ZOOFF Socks does everything it can to ensure the quality of its socks. Should there unexpectedly still be any issue, we encourage you to give us notice of it.

You can file your complaint by sending an email to info@zooffsocks.com. Please join a photo, so that we can assess your complaint directly. You will receive an answer from us within two weeks.

A loose thread is hanging from my sock. What should I do?
A special yarn is used to ensure the specific properties of the product. This prevents any threads from protruding from the frictionless material, at the junction between the different materials. If this is the case with a sock you have purchased, we advise you to tuck the thread inside or to just let it hang as it is. Under no circumstances should you cut the thread. The thread is an intrinsic part of the material that we use and does not compromise the quality of the sock.

The frictionless material is slowly becoming whiter/shinier. Is that normal?
The frictionless material used for the ZOOFF Socks can become whiter and/or shinier. This will improve the smoothness of the sock and is in no way a sign of a deteriorating quality.

I notice a difference in the colour of the different materials. What should I do?
The use of several different materials – made necessary to guarantee the functionality and quality – makes it possible for small differences in colour to appear. This can also be caused by washing. Neither has any influence on the quality and functionality of the ZOOFF Socks.

What should I pay attention to when I’m wearing my ZOOFF Socks?
The ZOOFF Socks are designed to help you put on your boots easily. Through the unique combination of materials, this sock is made more slippery than a normal sock. We therefore strongly advise you to wear the socks only when you are wearing your boots at the same time. Without boots, these socks are dangerously slippery.

How can I make my ZOOFF Socks last as long as possible?
To make sure you can enjoy your purchase for as long as possible, we advise you to wash the ZOOFF Socks according to the following instructions. Make especially sure that the socks are not put in the tumble drier.

Wasiconen

From left to right, the meaning of each icon:

  1. Machine wash, not exceeding 40 degrees Celsius
  2. Do not bleach
  3. Do not tumble dry
  4. Do not iron
  5. Do not dry clean

Do you have any other questions?
Please contact us directly.